PATIENT RESOURCES
Answers to Your Most
Common Questions
Everything you need to know before your visit — from health card requirements to clinic policies and services we offer.
Quick Info
OHIP accepted · Walk-ins welcome · Wheelchair accessible
OHIP & FEES
Health Card & Billing
Yes — You have to present your valid OHIP Health Card OR Provincial Health Card at every medical visit.
For patients without a valid OHIP Health Card or Out-Of-Province Quebec residents, a minimum $100+ medical visit FEE is required to be paid prior to being assessed by a doctor.
The FEE is refundable within 60 days of the medical visit ONLY when you present BOTH a valid OHIP Health Card for the date the visit was conducted and the original receipt.
Out-Of-Country residents will be charged a minimum of $200+ Non-Refundable FEE per medical visit.
New patient? Register here | See our clinic policies
There are several services that are not covered by OHIP — for example: sick or doctor notes, travel advice, various medical forms, etc.
Please see our complete list of Non-OHIP covered services or speak with one of our staff for additional information.
YOUR HEALTH & SAFETY
COVID-19 & In-Clinic Safety
Last reviewed: 2024
- All patients must wear a mask or face-covering during in-person appointments.
- All patients and guests will be screened for COVID-19 symptoms before entering the clinic.
- All in-clinic persons must keep a distance of 2 meters apart other than during a necessary physical exam.
- We maintain extremely high cleanliness & disinfectant standards as per current recommendations for COVID-19 prevention and management.
Yes — If you are immunocompromised OR at an increased risk for severe illness from the virus that causes COVID-19 and would prefer a telephone appointment instead of an in-person visit, please call us to arrange this.
Alternatively, if you have a scheduled appointment but prefer to avoid an in-person clinic visit, please don't cancel your appointment — call us to discuss the possibility of a phone visit instead.
VISITING US
Appointments & Accessibility
Please note that our wait times vary depending on the number of patients and their medical concerns.
Depending on our daily patient volume, patient registration may end 30–60 minutes prior to the posted closing hours.
Yes — Our facility is wheelchair accessible.
WHAT WE OFFER
Clinic Services
Yes — Our Urgent Care Clinic is offered as a Walk-In service.
Walk-In Clinic Hours
The Urgent Care Clinic does not provide Complete Yearly Physicals.
The Urgent Care Clinic is for Walk-In Patients only — it is not a Family Practice. Therefore, we reserve the right to defer any medical treatment, prescription, or completion of medical forms.
MEDICATIONS & BILLING
Prescriptions & Coverage
Our Urgent Care Clinic doctors will NOT offer prescription renewals for narcotics, sedative-hypnotics, or stimulants to any walk-in patients. Such medications include but are not limited to the following: Oxycontin, Percocet, Percodan, Tylenol 2 & 3, Benzodiazepines, Ritalin, Adderall, etc.
Narcotic medications are NOT KEPT on-site.
Still Have Questions?
Our team is happy to help. Give us a call or stop by during clinic hours — we're here to make your visit as smooth as possible.
Address
13291 Yonge Street, Suite 100
Richmond Hill ON L4E 4L6
Hours
Mon–Thurs: 8am–6pm
Fri: 8am–5pm
Sat: 9am–2pm
Sun: Closed